Privacy Policy

Last updated 20 August 2026

Monzouq is a cross-border retailer based in the United Arab Emirates. We buy products from international marketplaces on your behalf, import them, and deliver them to your door in the UAE. This policy explains what we collect when you shop with us, why we need it, and what we do not do with it.

If anything here is unclear, write to us at hello@monzouq.com and we will explain it in plain language.

What we collect

We only ask for what an order actually requires:

• Your name and contact details — so we can reach you about your order.
• Your delivery address — so the courier can find you.
• Your order history — so you can see what you bought, reorder, and claim a return.
• Basic technical information — your browser type and the pages you visit, which help us keep the site working.

You can browse the entire store without giving us anything. We only ask for details when you create an account or place an order.

Card details never reach us

Payments are handled by Stripe, a licensed payment processor. Your card number is entered on Stripe's systems and is never stored on ours. We receive only a confirmation that payment succeeded and the last few digits, which is what appears on your receipt.

Who else sees your information

We do not sell your data. We do not rent it, and we do not share it for anyone else's advertising. It is shared only where an order cannot be completed without it:

• Our suppliers and their marketplaces — when we buy an item for you, the seller receives the delivery details needed to ship it.
• Shipping and customs — couriers and UAE customs receive the name, address and contents declaration required to clear and deliver a parcel.
• Stripe — to take payment and process refunds.
• Service providers who help us run the site — our live-chat provider (tawk.to) and our analytics provider (Google), which help us answer questions and understand which pages are used.
• Where the law requires it — if a UAE authority makes a lawful request.

Emails you can turn off

Order emails — confirmations, dispatch notices, delivery updates — are part of the service and are sent for every order. Marketing emails are separate: you can switch them off at any time from your account settings, or by using the unsubscribe link in any one of them. Turning them off never affects your orders.

Your account is yours

You can, at any time:

• See what we hold — your account pages show your details, addresses and full order history.
• Correct it — edit your details directly in your account.
• Delete it — ask us to close your account. We remove your personal details and keep only the minimum an order record legally requires, such as the invoice, which UAE tax rules oblige us to retain.

To exercise any of these, write to hello@monzouq.com.

Cookies

We use cookies to keep you signed in, remember your cart between visits, and measure which parts of the site people use. You can clear or block cookies in your browser settings; if you do, your cart and sign-in will not persist.

Keeping it safe

The site is served over an encrypted connection, passwords are stored hashed rather than in readable form, and access to customer records is limited to staff who need it to handle orders and support.

Children

Monzouq is intended for adults. We do not knowingly collect information from anyone under 18. If you believe a child has given us their details, contact us and we will remove them.

Changes to this policy

If we change how we handle your information, we will update this page and change the date at the top. Material changes will be notified to account holders by email.

Contact

Questions, corrections or complaints about your data: hello@monzouq.com.